Organic silane|Organic titanate|Additives--Huangshan KBR New Material Technology Co., Ltd.

No.	ITEM	TOTAL SCORE	METHOD	SCORE
1	Delivery batch pass rate	40	Error once,deduct 10
2	Customer complaint	30	Complain once,deduct 10
3	Customer communication	30	Misundestanding once,deduct 5
Delivery Score:

Customer satisfaction total score=	Method:total score＝(Customer perception score－Delivery Score)/2
The responsible departments should be based on the "corrective and preventive control procedures" to analyze the reasons, take corrective measures; 2:for the customer's suggestion, the sales department should return the information to the relevant departments within one working day after the customer returns this form, and give the feedback to the customer within 5 working days.